One platform for the whole client journey.
Intake to closure, casework to compliance. Client management built for health and welfare services, and shaped by the people who use it for over 21 years.
THE CLIENT JOURNEY
Follow a client from first contact to follow-up
Every stage lives on one record, so nothing is re-keyed and nothing is lost between teams.
Referral and intake
Referrals come in, get triaged and become a client record without anyone re-keying details. Urgent referrals are flagged and escalated.
Assessment
Structured assessments and standardised outcome measures recorded at the right collection occasions.
Care planning
Treatment plans, goals and reviews kept together and shared across the care team with role-based access.
Casework
Session notes, contacts and occasions of service captured at the point of service, including offline in the field.
Discharge
Closure and follow-up recorded on the same episode, with outcomes evidenced at the end of support.
Outcomes and reporting
Funder datasets built automatically from the record, validated before anything is submitted.
CAPABILITIES
Everything a frontline service runs on
Configured around your programs, sites and funders, not the other way round.
Client records
One record per person across programs and sites, with case notes, care plans, history and alerts in view.
Funder reporting
MDS, AODTS-NMDS, NIAA and PRIMHD returns, built automatically and validated before they go in.
Mobile and offline
Record outreach and home visits with no signal, then sync when you are back in range.
Your forms, your workflows
Flexible forms, referrals and workflows shaped around your model of care, configured from proven templates.
Integrations
Medicare claiming, Xero and MYOB, so billing and finance stay in step with client activity.
Security and access
ISO/IEC 27001 certified, with role-based access, single sign-on and Australian privacy obligations built in.
MOBILITY APP
Full access in the field, with no data lost when the signal drops.
Outreach workers and caseworkers can access and update client records from anywhere. The app works offline, captures data as it happens and syncs when a connection returns, with zero data loss.
- Access client information without a connection
- Record notes, assessments and contacts in the field
- Intelligent sync when you are back in range
What changes for each role
One record, three very different views of it.
Frontline staff
Documentation is completed once at the point of service and flows through to reporting, so clinical and support staff spend more time with clients.
Team leaders
Live dashboards show caseloads, outcomes and gaps as they happen, with escalations surfaced before they become problems.
Executives and boards
Compliance records, outcomes data and KPIs ready for funders, peak bodies and board reporting, without a quarter-end scramble.
SHAPED BY THE SECTOR
Built with the people who use it.
Every release is informed by the services that run on Mimaso, from specialist teams to multi-program organisations. Training is practical and role-based, and support comes from people who know your service by name.
- Role-based training for frontline staff, team leaders and administrators
- Sector-literate support throughout
- Configuration that evolves as programs and funders change
IMPLEMENTATION
From sign-off to go-live, without a gap in reporting.
We configure the platform, bring your records across, train every role and time go-live around your reporting calendar, so your team keeps delivering services while the new system comes in.
No re-keying
We map your fields to the new structure and import your records, so client history is there from day one.
Timed around deadlines
Cutover is planned against your reporting calendar, so there is no gap in your obligations.
Sector people throughout
From scoping to support, you deal with people who know the sector and your service.
Common questions about switching
Can we bring our existing client records across?
Yes. Existing records are mapped and imported from your current system or spreadsheets during implementation, so your team does not re-enter years of history.
Can we get our data out if we ever leave?
Yes. Your data belongs to your organisation, and a full export is available if you ever choose to leave.
